Faithful Graphic Uploads, Print Fidelity & Original Factory Files

Faithful Graphic Uploads, Print Fidelity & Original Factory Files

A logo uploaded in the customizer should be the same file your factory opens later — not a broken preview, not a leftover default placeholder, and not a print job that fails on a complex fabric pattern.

This update keeps customer artwork intact from upload through quote, print files, and techpack, and tells you clearly when something still needs a fix.

Uploads that survive the session

Customers can now upload PNG, JPG, WebP, SVG, AI, EPS, and PDF. The customizer shows a preview immediately, then stores a durable copy so a refresh does not lose the graphic.

• Zone and freeform together — products with graphic zones no longer hide freeform upload
• Zone replace works — replacing a zone graphic from the 3D toolbar is included in the quote, instead of leaving submit stuck on uploads pending
• Originals are kept — AI, EPS, and PDF stay as the production file; a sanitized SVG is used on the canvas and in print
• Safer uploads — files are checked by type, and oversized or rapid uploads are rejected with a clear retry

If a design has graphics but the canvas could not be captured, submit now stops with an explanation instead of creating a quote that cannot print.

Print files that match the customizer

Print generation now keeps more of what the customer actually designed:

• Fabric patterns stay under the capture limit, so patterned quotes are less likely to lose their print-ready artwork
• Background-removed graphics print without the cut-out background coming back
• Unused default logos are stripped, so leftover admin placeholders do not appear on the garment
• Complex pattern clips (including Scratch + Pattern 009) no longer fail the fidelity gate
• Narrow graded panels survive nesting instead of being dropped
• Large Ready-Print PDFs get more time as placement count grows, instead of timing out at two minutes

Failed print jobs on the quote page now show structured warnings and a specific “how to fix” when a fabric-pattern clip is the problem.

Techpacks with the file the factory needs

Quote and techpack graphic cards still show the on-canvas preview. Download original now serves the uploaded AI, EPS, or PDF when that file exists — not only the converted SVG.

Uploads used on a quote are also linked back to that quote in the workspace graphics library, so the factory can find the source file later.

Customizer color and text reliability

• Solid colors and Apply to all now replace leftover gradients
• Pending text saves when you leave the field
• Outline and letter-spacing controls no longer write invalid values

What to do on a quote that already failed

Open the quote, then Regenerate print files. Pattern-clip and placeholder-logo failures should succeed on the new export. If artwork was never captured, resume the design in the customizer, save a revision, then generate print files.