Last updated: March 29, 2026
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you and KONFIGEAR SP (konfiwear), a company incorporated and registered in Spain (VAT ESB56143282), with its registered office at Calle Profesor Potter 72, Parque Científico Tecnológico, 33203 Gijón, Asturias, España ("KONFIGEAR SP (konfiwear)", "we", "our", or "us"), governing your access to and use of the Konfigear platform, including all related websites, applications, APIs, and services (collectively, the "Platform").
By creating an account, accessing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms.
If you do not agree to these Terms, you must not access or use the Platform.
2. Definitions
- "Tenant" means a business entity or individual that subscribes to the Platform to configure and deploy product customizers for their end-customers.
- "End-Customer"means any individual who accesses a Tenant's customizer instance to configure products and submit quote requests.
- "Workspace"means a Tenant's teamstore or project within the Platform, scoped by a unique account identifier, containing the Tenant's products, designs, configurations, and data.
- "Subscription" means the paid plan selected by the Tenant, which determines access to features, resource limits, and support tiers.
- "Content" means any data, text, images, graphics, designs, 3D models, configuration files, or other materials uploaded, created, or transmitted through the Platform.
- "Customizer" means the white-label product configuration interface deployed by a Tenant for use by their End-Customers.
3. Eligibility
The Platform is intended for business use. To create a Tenant account, you must be at least 18 years of age and have the legal capacity to enter into binding contracts. If you are using the Platform on behalf of a business entity, you represent and warrant that you are authorized to bind that entity to these Terms.
We reserve the right to refuse service, terminate accounts, or restrict access to the Platform at our sole discretion, including if we reasonably believe you have violated these Terms.
4. Account Registration and Security
To access the Platform's features, you must register for an account by providing accurate and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Promptly notifying us of any unauthorized use of your account at info@konfiwear.com
- Ensuring that all users you authorize to access your Workspace comply with these Terms
We employ row-level security, role-based access controls, and encrypted authentication to protect your account. However, you acknowledge that no method of electronic transmission or storage is completely secure.
5. Subscriptions, Billing, and Payments
5.1 Subscription Plans
The Platform is offered under tiered Subscription plans (currently Starter and Pro, with Enterprise available on request). Each plan defines specific resource limits, features, and support levels as described on our pricing page and in the Platform dashboard.
Plan limits are enforced at the database level. Exceeding plan limits may result in the inability to create additional resources (products, designs, team members, workspaces) until you upgrade or reduce usage.
5.2 Free Trials
We may offer free trial periods for certain Subscription plans. During the trial, you will have access to features and limits equivalent to the corresponding paid plan. At the end of the trial period, your Subscription will either convert to a paid plan (if payment information has been provided) or be downgraded. We will send reminder notifications before your trial expires.
Resources created during the trial (products, designs, configurations) will be preserved but may be deactivated if they exceed the limits of the downgraded plan. Deactivated items retain their configuration and may be reactivated upon upgrading.
5.3 Billing and Payment
All payments are processed through Stripe. By subscribing to a paid plan, you authorize us to charge your designated payment method on a recurring basis (monthly or annual, as selected). All prices are displayed in US dollars ($) and are exclusive of applicable taxes unless otherwise stated.
You are responsible for providing accurate and current billing information. Failed payments may result in service suspension after reasonable notice.
5.4 Cancellation and Refunds
You may cancel your Subscription at any time through the billing portal. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date.
We do not provide refunds for partial billing periods, except where required by applicable consumer protection laws of the European Union or Spain. For annual Subscriptions, you may request a pro-rata refund within 14 days of initial purchase or renewal.
6. Acceptable Use
You agree to use the Platform only for lawful purposes and in accordance with these Terms. You shall not:
- Use the Platform to infringe upon any third party's intellectual property rights, privacy rights, or other legal rights
- Upload, transmit, or distribute any Content that is unlawful, harmful, threatening, abusive, defamatory, obscene, or otherwise objectionable
- Attempt to gain unauthorized access to the Platform, other accounts, or connected systems
- Interfere with or disrupt the integrity or performance of the Platform or its infrastructure
- Use the Platform to send spam, unsolicited messages, or engage in phishing activities
- Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Platform
- Resell, sublicense, or redistribute Platform access to third parties without prior written authorization from KONFIGEAR SP (konfiwear)
- Use automated scripts, bots, or scrapers to access or interact with the Platform without authorization
- Circumvent or attempt to circumvent Subscription plan limits, usage restrictions, or security measures
We reserve the right to suspend or terminate access to the Platform immediately, without prior notice, for any violation of this section.
7. Intellectual Property
7.1 Platform Ownership
The Platform, including its source code, architecture, design, user interface, documentation, trademarks, logos, and all related intellectual property, is and remains the exclusive property of KONFIGEAR SP (konfiwear) and its licensors. These Terms do not grant you any rights to our intellectual property except the limited license to use the Platform as described herein.
7.2 Your Content
You retain all ownership rights in the Content you upload to the Platform, including product designs, graphics, brand assets, and configuration data. By uploading Content, you grant KONFIGEAR SP (konfiwear) a limited, non-exclusive, worldwide license to store, process, display, and transmit such Content solely for the purpose of providing, maintaining, and improving the Platform and the services you have requested.
This license terminates upon deletion of the Content or termination of your account, subject to the data retention periods described in our Privacy Policy and any applicable backup procedures.
7.3 End-Customer Content
Content submitted by End-Customers through the Customizer (including uploaded graphics, customization selections, and contact information) is controlled by the Tenant. Tenants are responsible for ensuring they have appropriate terms of use and privacy policies governing End-Customer submissions.
7.4 Feedback
If you provide suggestions, ideas, or feedback about the Platform, you grant KONFIGEAR SP (konfiwear) an irrevocable, perpetual, worldwide, royalty-free license to use, modify, and incorporate such feedback into the Platform without obligation or compensation.
8. Multi-Tenant Architecture and Data Isolation
The Platform operates on a multi-tenant architecture. Each Tenant's data is logically isolated at the database level through row-level security policies enforced on every table. Tenants cannot access, view, or modify data belonging to other Tenants.
While we employ robust security measures to maintain data isolation, you acknowledge that the Platform operates on shared infrastructure. We do not guarantee absolute isolation against all theoretical attack vectors.
9. Third-Party Integrations
The Platform may integrate with third-party services, including but not limited to payment processors (Stripe), e-commerce platforms (Shopify), design AI tools (Ideogram), and customer support systems (Intercom). Your use of these integrations is subject to the respective third party's terms of service and privacy policies.
We are not responsible for the availability, accuracy, or performance of any third-party service. Integration with third-party services may require you to grant additional permissions or provide API keys, which remain your responsibility to manage securely.
10. Custom Domains
Tenants on eligible plans may configure custom domains for their Customizer instances. You are responsible for domain ownership, DNS configuration, and compliance with domain registrar terms. We provide automated TLS certificates for custom domains via our On-Demand TLS infrastructure.
We reserve the right to revoke custom domain support for any domain used in connection with illegal activities, trademark infringement, or violations of these Terms.
11. Service Availability
We strive to maintain high availability of the Platform but do not guarantee uninterrupted or error-free operation. The Platform may be temporarily unavailable due to scheduled maintenance (of which we will provide reasonable advance notice), emergency maintenance, third-party service outages, or force majeure events.
For Enterprise plan subscribers, dedicated Service Level Agreements (SLAs) with specific uptime commitments and remedies may be negotiated separately.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KONFIGEAR SP (konfiwear), ITS DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO KONFIGEAR SP (konfiwear) DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
THESE LIMITATIONS SHALL APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF KONFIGEAR SP (konfiwear) HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be lawfully excluded under the laws of Spain or the European Union.
13. Indemnification
You agree to indemnify, defend, and hold harmless KONFIGEAR SP (konfiwear) and its directors, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:
- Your use or misuse of the Platform
- Your violation of these Terms
- Your violation of any third-party rights, including intellectual property rights
- Content you upload, transmit, or make available through the Platform
- Your failure to comply with applicable laws or regulations
14. Termination
14.1 Termination by You
You may terminate your account at any time by using the account deletion function in the Platform dashboard or by contacting us at info@konfiwear.com. Upon termination, your right to access the Platform ceases immediately, subject to the billing cycle provisions in Section 5.4.
14.2 Termination by Us
We may suspend or terminate your access to the Platform immediately, with or without prior notice, if you breach any provision of these Terms, fail to pay applicable fees after reasonable notice, or engage in conduct that we determine, in our sole discretion, is harmful to the Platform, other users, or third parties.
14.3 Effect of Termination
Upon termination, we will delete your Workspace data in accordance with our Privacy Policy and applicable data retention obligations. You may request an export of your data prior to termination. We will retain billing and transaction records as required by Spanish tax law.
15. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Spain, without regard to conflict of law principles. The courts of Gijón, Asturias, Spain shall have exclusive jurisdiction over any disputes arising under or in connection with these Terms.
For consumers residing in the European Union, nothing in this section shall affect your statutory rights under mandatory consumer protection laws of your country of residence, including access to alternative dispute resolution mechanisms. In accordance with Regulation (EU) No. 524/2013, the European Commission provides an Online Dispute Resolution (ODR) platform accessible at https://ec.europa.eu/consumers/odr.
16. Modifications to These Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Platform dashboard at least 30 days before the changes take effect. Your continued use of the Platform after the effective date of any changes constitutes acceptance of the updated Terms.
If you do not agree with the modified Terms, you must cease using the Platform and terminate your account before the changes take effect.
17. General Provisions
17.1 Entire Agreement
These Terms, together with our Privacy Policy, Cookie Policy, and any applicable Data Processing Agreement, constitute the entire agreement between you and KONFIGEAR SP (konfiwear) regarding the Platform, superseding all prior agreements and understandings.
17.2 Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
17.3 Waiver
No failure or delay by KONFIGEAR SP (konfiwear) in exercising any right or remedy shall constitute a waiver of that right or remedy.
17.4 Assignment
You may not assign or transfer these Terms or any rights hereunder without our prior written consent. KONFIGEAR SP (konfiwear) may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
17.5 Force Majeure
KONFIGEAR SP (konfiwear) shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including natural disasters, acts of government, pandemics, wars, terrorism, internet or telecommunications failures, power outages, or labor disputes.
17.6 Notices
All notices under these Terms shall be sent to the email address associated with your account. Notices to KONFIGEAR SP (konfiwear) should be sent to info@konfiwear.com.
18. Contact Information
For any questions about these Terms, please contact us:
KONFIGEAR SP (konfiwear)
Calle Profesor Potter 72
Parque Científico Tecnológico
33203 Gijón, Asturias, España
Email: info@konfiwear.com
Phone: +34 602 637 464
VAT: ESB56143282