Last updated: March 29, 2026
1. Introduction
This Cookie Policy explains how KONFIGEAR SP (konfiwear) ("we", "our", or "us"), operating the Konfigear platform, uses cookies and similar technologies when you visit our websites and use our services. This policy should be read alongside our Privacy Policy.
This policy complies with the European Union's ePrivacy Directive (Directive 2002/58/EC, as amended by Directive 2009/136/EC), the General Data Protection Regulation (GDPR), and Spain's Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE), which requires informed consent for non-essential cookies.
2. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to website operators. Similar technologies include local storage, session storage, and web beacons.
3. Our Cookie-Minimalist Approach
Konfigear follows a privacy-first, cookie-minimalist approach. We have specifically chosen technologies that minimize or eliminate the need for tracking cookies:
- Analytics: We use self-hosted Plausible Community Edition, which is completely cookie-free. It does not use cookies, does not collect any personally identifiable information, and all data remains on our EU-based infrastructure.
- Authentication: We use essential session tokens stored in secure, HTTP-only cookies that are strictly necessary for the Platform to function.
- No third-party advertising: We do not use any advertising cookies, retargeting pixels, or tracking scripts from advertising networks.
4. Cookies and Similar Technologies We Use
4.1 Strictly Necessary Cookies
These cookies are essential for the operation of the Platform. Without them, the Platform cannot function properly. They do not require your consent under applicable law.
| Cookie / Storage | Provider | Purpose | Duration |
|---|---|---|---|
| sb-*-auth-token | Supabase (1st party) | Authentication session management. Maintains your signed-in state across page loads. | Session / 1 year (refresh) |
| sb-*-auth-token-code-verifier | Supabase (1st party) | PKCE code verifier for secure OAuth authentication flows. | Session |
| __stripe_mid / __stripe_sid | Stripe (3rd party) | Fraud detection and payment security during checkout. Set only on billing pages. | 1 year / 30 min |
4.2 Functional Cookies
These cookies enable enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have integrated. If you reject these cookies, some features may not function as expected.
| Cookie / Storage | Provider | Purpose | Duration |
|---|---|---|---|
| intercom-session-* | Intercom (3rd party) | Maintains your support conversation session for the embedded messenger widget. | 1 week |
| intercom-id-* | Intercom (3rd party) | Identifies returning users to the support messenger to preserve conversation history. | 9 months |
| intercom-device-id-* | Intercom (3rd party) | Device-level identifier for the support messenger. | 9 months |
4.3 Local and Session Storage
In addition to cookies, the Platform uses browser local storage and session storage for technical purposes:
| Key Pattern | Purpose | Type | Duration |
|---|---|---|---|
| customizer-{slug}-{product} | Preserves customizer state (color selections, design choices, quantities) during a session so users don't lose their work. | Session Storage | Browser session |
| locale / i18n preferences | Stores language preferences for the dashboard. | Local Storage | Persistent until cleared |
| theme / UI preferences | Stores dashboard UI preferences (dark/light mode). | Local Storage | Persistent until cleared |
These storage mechanisms are used solely for functionality and user experience purposes and do not track users across websites.
4.4 Cookies We Do NOT Use
For clarity, the Konfigear platform does not use:
- Advertising or retargeting cookies
- Third-party tracking pixels (Facebook Pixel, Google Ads, etc.)
- Cross-site tracking cookies
- Analytics cookies (our analytics solution is entirely cookie-free)
- Fingerprinting or canvas-based tracking
5. Cookie Consent
In accordance with the ePrivacy Directive and LSSI-CE:
- Strictly necessary cookies do not require your consent and are placed automatically when you access the Platform.
- Functional cookies (such as Intercom cookies) are loaded only after you have provided your consent through our cookie consent banner.
You can modify your cookie preferences at any time by clicking the cookie settings link in the footer of our website, or by adjusting your browser settings as described below.
6. Managing and Deleting Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to view, delete, and block cookies from specific or all websites. Please note that blocking strictly necessary cookies may impair Platform functionality.
Browser-specific instructions for managing cookies:
- Google Chrome: Settings > Privacy and security > Cookies
- Mozilla Firefox: Settings > Privacy & Security > Cookies
- Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and site permissions
You can also opt out of specific third-party cookies by visiting the respective provider's opt-out page.
7. Cookies in Tenant Customizer Instances
When End-Customers access a Tenant's Customizer (whether on a Konfigear subdomain or a Tenant's custom domain), the following applies:
- The Customizer uses session storage (not cookies) to preserve the user's configuration state during their session.
- No analytics cookies are placed. Our analytics system (Plausible) operates entirely without cookies.
- If the Tenant has enabled Intercom support on their Customizer, Intercom functional cookies will be placed subject to the End-Customer's consent.
- Tenants are responsible for implementing their own cookie consent mechanisms on their custom domains if they add additional tracking scripts beyond what the Platform provides.
8. Do Not Track Signals
Our Platform respects Do Not Track (DNT) browser signals. Because we use a cookie-free analytics solution and do not employ cross-site tracking, our Platform inherently honors DNT preferences. No behavioral tracking is performed regardless of your DNT setting.
9. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our practices. Material changes will be communicated through the Platform or our website. The "Last updated" date at the top indicates the most recent revision.
10. Contact Us
If you have any questions about our use of cookies, please contact us:
KONFIGEAR SP (konfiwear)
Calle Profesor Potter 72
Parque Científico Tecnológico
33203 Gijón, Asturias, España
Email: info@konfiwear.com
Phone: +34 602 637 464