Sending domain & SMTP
Send emails from your own domain (DNS verification) or through your own SMTP server instead of the default Konfiwear sender.
Where to find it
Settings → Settings → Emails & notifications → Sending settings.
Options
| Method | Best for | What you need |
|---|---|---|
| Default (Konfiwear sender) | Getting started | Nothing — replies go to your reply-to address |
| Custom domain | Deliverability and brand trust (noreply@yourbrand.com) | Access to your DNS provider |
| SMTP | Full control; existing provider (Gmail Workspace, SendGrid, Mailgun…) | SMTP host, port, username, password |
Custom domain — steps
- Choose Send from your own domain and enter the domain (
yourbrand.comor a subdomain likemail.yourbrand.com). - Choose the From address (
noreply@…,orders@…). - Add the DNS records shown (TXT for SPF and DKIM, plus a CNAME or MX for bounce handling) at your DNS provider. Copy buttons are next to each value.
- Click Verify. Propagation can take up to 48 hours, usually minutes. Until verified, emails keep going out from the default sender.
SMTP — steps
- Choose Use my SMTP server.
- Enter host, port (587 STARTTLS or 465 SSL), username, password, from name and from address.
- Click Test connection — a test email is sent to you. Save only after the test succeeds.
Gmail / Outlook personal accounts
Consumer Gmail and Outlook limit daily sends and often block SMTP from servers. Use a transactional provider or a Google Workspace / Microsoft 365 account with SMTP relay enabled.
Common questions
Emails land in spam. Verify a custom domain (SPF + DKIM). Avoid changing the from name on every email, and keep {{share_link}} as a plain link.
Can I use a different reply-to than the from address? Yes — reply-to is set per flow (e.g. Save-for-later in Global settings) and defaults to the workspace contact email.
Related
- Email logs
- Connect a domain — different thing: the storefront domain