Work down the list for the object that is missing. Nearly every case is a disabled flag, a product rule, or the cache.
First, always
- Hard-refresh the storefront (Ctrl/Cmd + Shift + R). Changes take up to a minute to reach customers.
- Check Settings → Features → Customizer enabled. If off, the whole storefront shows not available.
Product missing
- Product Enabled? (Products → Overview → Product Info)
- GLB uploaded? (Overview → Assets)
- In an enabled category whose parents are enabled? (Category tab; Assets → Categories eye icon)
- Direct link
/c/your-account/product-code works? If yes, it is only the category.
Design missing
- Design Active? (Designs → Overview)
- Product rule includes the product? (Designs → Products tab)
- SVG uploaded?
Fabric / pattern missing
- Enabled?
- Product rule includes the product?
- Fabric: at least a texture or a thumbnail uploaded. Pattern: patterns enabled on the product (contact support).
Zone missing
- Zone Active? (Graphics → Zones)
- Assigned to the product, its category, or the selected design? (Print Zones tabs)
- View side exists on the model (a "left" zone does not show on a front-only model).
- Text zone? It appears under Text, not under Graphics.
Color or font missing
- Color Enabled, and Show colors list on in Assets → Colors → Settings.
- Font Enabled. System fonts may render differently per device.
Brand logo missing
- Slot Active; targeting includes the product; position's side exists on the model.
Still stuck?
Send support the storefront URL, the object name and a screenshot. Include the account slug from your dashboard address bar.