Troubleshooting: something is missing in the storefront

Work down the list for the object that is missing. Nearly every case is a disabled flag, a product rule, or the cache.

First, always

• Hard-refresh the storefront (Ctrl/Cmd + Shift + R). Changes take up to a minute to reach customers.
• Check Settings → Features → Customizer enabled. If off, the whole storefront shows not available.

Product missing

1. Product Enabled? (Products → Overview → Product Info)
2. GLB uploaded? (Overview → Assets)
3. In an enabled category whose parents are enabled? (Category tab; Assets → Categories eye icon)
4. Direct link /c/your-account/product-code works? If yes, it is only the category.

Design missing

1. Design Active? (Designs → Overview)
2. Product rule includes the product? (Designs → Products tab)
3. SVG uploaded?

Fabric / pattern missing

1. Enabled?
2. Product rule includes the product?
3. Fabric: at least a texture or a thumbnail uploaded. Pattern: patterns enabled on the product (contact support).

Zone missing

1. Zone Active? (Graphics → Zones)
2. Assigned to the product, its category, or the selected design? (Print Zones tabs)
3. View side exists on the model (a "left" zone does not show on a front-only model).
4. Text zone? It appears under Text, not under Graphics.

Color or font missing

• Color Enabled, and Show colors list on in Assets → Colors → Settings.
• Font Enabled. System fonts may render differently per device.

Brand logo missing

• Slot Active; targeting includes the product; position's side exists on the model.

Still stuck?

Send support the storefront URL, the object name and a screenshot. Include the account slug from your dashboard address bar.

Related

• Category tab (Products)
• Products tab (Designs)
• Graphic zones