Email logs
See every email Konfiwear sent for your workspace, its delivery status, and what to do when a customer says they got nothing.
Where to find it
Settings → Settings → Emails & notifications → Logs.
What you see
One row per email: date, template, recipient, subject, status and the provider's last message. Filter by recipient, template or status; click a row to see the rendered body.
| Status | Meaning | What to do |
|---|---|---|
| Queued / Sent | Handed to the mail provider | Wait a few minutes |
| Delivered | Accepted by the recipient's server | Ask them to check spam / promotions |
| Bounced | Rejected (bad address, full mailbox) | Fix the address on the quote and resend |
| Failed | Could not send (SMTP error, unverified domain) | Check Sending settings → test connection |
"The customer didn't receive the quote email"
- Find the row in the logs. No row → the event didn't fire (quote not submitted, or the template is disabled).
- Bounced → wrong address; correct it in the quote detail and use Resend.
- Delivered → it is in their spam folder; ask them to whitelist your from address, and verify a custom sending domain to prevent it next time.
- Failed with an SMTP error → your SMTP credentials changed; re-run the connection test.
Common questions
How long are logs kept? Logs are retained for a limited period; export rows you need for disputes.
Can I resend from the logs? Yes, from the row menu, to the same or a corrected address.